• Bilingual Call Center

    Randstad USUpper Marlboro, MD 20773

    Job #1688123442

  • Bilingual Call Center

    job details:

    • location:Upper Marlboro, MD

    • salary:$14.63 - $15 per hour

    • date posted:Wednesday, July 14, 2021

    • experience:Entry Level

    • job type:Temp to Perm

    • industry:Nonclassifiable establishments

    • reference:AB_3695724

    • questions:~~~~~~

    job description

    Bilingual Call Center

    looking for a bilingual Customer Service Representative to perform the following tasks: Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, online, fax and in-person requests for assistance Requirements Call Center experience High School Diploma Ability to identify problems, troubleshoot and be a problem solver Quality focus.

    Responsibilities

    Ability to conduct thorough analysis Self-motivated and desire/ability to learn new topics quickly. Works well independently and in a team setting in fast-paced environment under time constraints Customer service focus Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests Good verbal, listening and written communications abilities Positive and confident telephone skills Basic computer skills, including MS Office software (i.e., Word, Excel, etc.) and internet Efficient keyboarding/typing skills Knowledgeable of IT help desk concepts and procedures Displays professionalism and strong interpersonal abilities

    Skills

    • Active Listening

    • Basic Software Skills

    • Typing Skills

    • Spanish

    • Customer Service

    • Call Center

    • Call Center Support

    • Telephone Etiquette

    • Basic Computer Skills

    • Follow-up

    Education

    • High School

    Qualifications

    • Years of experience: 0 years

    • Experience level:Entry Level

    Shift: First

    Working hours: 8 AM - 4 PM

    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

    EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.