• Business Analyst

    Lincoln Financial GroupPhoenix, AZ 85067

    Job #1662619641

  • Alternate Locations: Atlanta, GA (Georgia); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Phoenix, AZ (Arizona); Radnor, PA (Pennsylvania); Work from Home (Excluding Colorado)

    Work Arrangement: Hybrid/Home

    Relocation assistance is not available for this opportunity.

    Level: P3

    Requisition #: 66357

    About The Company

    Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas - Life Insurance, Annuities, Retirement Plan Services and Group Protection - focus on supporting, preserving and enhancing over 17 million customer's lifestyles and retirement outcomes.

    Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

    Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees' futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

    Be Aware of Fraudulent Recruiting Activities

    If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

    Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at ~~~ if you encounter a recruiter or see a job opportunity that seems suspicious.

    The Role

    As the Business Analyst, you will act as a liaison among stakeholders in order to understand the structure, policies, and operations of a department/unit, and recommend solutions that enable them to achieve its goals by bringing structure and formalization of requirements into the process. You will lead the efforts to gather business requirements, assist in regression and acceptance testing, support the development of training and implementation material, participate in the implementation validation, and provide post-implementation support as well as responsibility for investigating business systems, identifying options for improving business systems, and assisting in bridging the needs of the business with technology. You may also be called to provide input in development of project plans to optimize delivery approach and to maximize business benefit realization.


    • Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.

    • Collaborates effectively with appropriate internal and/or external stakeholders on more complex issues and conflicts that impact time, cost, scope, quality and risk of assigned projects.

    • Collaborates with internal and/or external stakeholders to assess, select and recommend more complex solutions and/or alternative approaches that will achieve business goals.

    • Consults and acts as a resource to appropriate internal and/or external stakeholders to ensure solutions meet business needs

    • Consults and collaborates with key internal and/or external stakeholders to elicit more complex business issues, determine root cause(s), and capture business needs.

    • Consults/Analyze on more complex assignments and/or projects for his/her assigned area(s) of responsibility.

    • Determines and recommends the most appropriate response to identified more complex problems, issues and/or defects by assessing impact and prioritization.

    • Determines more complex best practices and suggests how to improve current practices.

    • Develops more complex business requirements for assigned area(s) of responsibility.

    • Facilitates change to the organization through the more complex analysis, design and implementation of business processes that achieve business objectives.

    • Identifies and recommends process improvements that significantly reduce workloads or improve quality for his/her assigned area(s) of responsibility.

    • Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.

    • May provide more complex testing support as needed.

    • May serves as a mentor and share knowledge with junior and/or peer team members.

    • Provides more complex research and analysis to support business operations and presents findings to management or project leader.

    • Serves as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects for his/her assigned area(s) of responsibility.

    • Using structured requirements process, clearly articulates, documents and validates more complex business requirements.

    • Validates that the solution meets the business need by developing more complex acceptance criteria and plan to evaluate


    • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelors)_Minimum Required in Computer Science, Information Systems or Information Technology


    • 3 - 5+ Years experience in business analysis that directly aligns with the specific responsibilities for this position

    • Working knowledge of O365, Visio, Performance Plus(DXC), PMACS(Infosys ), Planview, SharePoint, Quality Center a plus

    • Knowledge of Agile process and principles highly preferred

    • Adaptive and Lean project experience highly preferred, Iterative delivery and Agile experience also a plus

    Other Skills and Abilities

    • Ability to perform under stress in cases of emergency, critical or hazardous situations.

    • Ability to work with others in a team environment.

    • Demonstrated strong relationship management skills with internal clients (e.g. management, peers and colleagues); proven ability to develop collaborative approaches.

    • Demonstrates ability to identify and recommend processes improvements.

    • Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

    • Demonstrates strong interpersonal skills with a collaborative style.

    • Demonstrates the ability to use sound judgment and discretion regarding confidential information.

    • Finds common ground and can gain collaboration among management, colleagues and peers; can influence outcomes without directing or commanding.

    • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

    • Strong project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.

    • Successfully completes regulatory and job training requirements.

    Work Arrangement:

    Hybrid/Home : Employees will work from home generally three days each week and come into a Lincoln office on a schedule their manager will help set, following any applicable in-office training period determined by their manager.

    This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

    Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

    Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling ~~~.


    Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.