Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Call Center Representative
$15.40 / HR
As a Call Center Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers by utilizing your customer service experience,passion,and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role you will not only be there to help customers with their account issues via telephone, email and/or website inquiries, but also provide them with exceptional customer service.?
What you will be doing:
Cashier for Maryland SafeZones at the Baltimore Harbor Tunnel Stop-in Center
Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Identify customer needs to ensure the customer is provided complete and accurate information.
Process required transactions via mainframe or web-based applications.
Submit research requests in a concise yet accurate manner.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Provide support to other positions/operations in cases during heavy workloads or absences.
What you get:
Full Time Employment
Hourly rate of $15.40
Career Growth Opportunities
Full Benefit Options
Great Work Environment
People who succeed in this role have:
The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology
Provide calm conflict resolution and problem solving for frustrated customers
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
Can commit to 100% attendance for three to five weeks of paid training
Must be at least 18 years of age or older.
Must have a High School Diploma, orequivalent.
Must be able to successfully pass a criminal background check.
Must be able to successfully pass a Drug Test.
Join a rapidly growing organization that can support your career goals
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (~~~) . You may also click here to access Conduent's ADAAA Accommodation Policy (~~~) .