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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day
Enterprise Digital & Data Solutions team within the Enterprise Services group is a dynamic environment of digital product and analytics professionals that drive significant value for American Express through innovative solutions. The Digital Experimentation & Insights - Membership team within EDDS specializes in insightful and actionable analytics for customer facing digital products across Mobile Web, Mobile App, Push channels and Point of Sale experiences.
As digital commerce becomes increasingly vital in our Card Members daily lives, we seek an experienced analytics professional to be part of a team which is critical to ongoing success in this space. The Commerce Analytics Manager will lead a team of analysts providing analytical insights and support for Point of Sale products (Chip, PIN, Contactless Card, Digital Wallets), and Commerce Marketing teams globally. This leader will collaborate closely with these core partners as well as data teams to drive initiatives focused on understanding customer behaviors, helping to identify and prioritize areas of opportunity for product enhancement, improving customer awareness, and ultimately increasing the adoption and usage of these products in order to drive billings across all markets.
The role requires a strong analytical focus and the successful candidate is expected to exhibit expertise in understanding and structuring data, and drawing meaningful insights and guiding strategy through statistical analysis, design of experiments, or decision support logic.
Extract insights from complex data using SQL, Python, or SAS in a big data Hadoop environment. Provide the results in actionable, simple, and impactful formats to business partners in Product and Marketing.
Identify and analyze data discrepancies and data quality issues and work to ensure data consistency and integrity.
Partner with Product partners to develop analytics to enhance their products, including: customer behavior/usage studies, complex product diagnostic analyses, and other data/analytics as requested which will be used to drive larger team's decision strategy and project requirements.
Partner with Marketing partners to create and evaluate segmentation strategies and develop marketing campaign eligibility criteria for awareness, offer, and call to action campaigns in alignment with campaign strategies and budget.
Provide Marketing partners with tools that power multi-channel campaigns, including: customer segmentations, campaign targeting/eligibility files, and triggers.
Apply robust experiment design approach in context of optimizing the Point of Sale experience and identifying the strategy that can deliver best on both business goals and customer experience.
Lead, advise, mentor, and prioritize the backlog for a team of analysts.
5 years of experience manipulating large and complex tables or data sets with SQL/HQL, SAS, or Python, preferably in big data Hadoop environment.
Curiosity and passion for dealing with large amounts of data and converting it into valuable, actionable information.
Experience with statistical design of experiments, A/B, and multivariate testing.
Quantitative and qualitative analytical skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Strong strategic thought leadership and problem solving skills with ability to solve unstructured and complex business problems.
Strong written and verbal communication skills, and ability to distill complex findings into simple and clear messages.
Ability to effectively prioritize to making best use of limited analytics resources, and to influence without direct authority.
Knowledge of Point of Sale transaction processes and associated data for authentication, authorization, submission, settlement, etc. will be an advantage.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Job: Customer Infomation Management
Primary Location: US-Arizona-Phoenix
Req ID: 21017257