• Remote Systems Administrator

    Change Healthcare Phoenix, AZ 85067

    Job #1851092997

  • Overview Of Position:

    This position is responsible for providing remote systems support and maintenance for mission-critical Radiology imaging and workflow systems that are deployed at customer facilities around the world. The individual is engaged in utilizing their specialized knowledge of Enterprise Imaging product infrastructure and technology as well as industry standard technical training to investigat e and diagnose customer complaints and servicing requests. Remote System Administrators are expected to ensure that all documentation is in alignment with established quality and regulatory standards in addition to providing root cause analysis .

    What will be my duties and responsibilities in this job?

    • A tte n d to C ustomer S upport cases and t roubleshoot issues on Change Healthcare Radiology Solutions implemented in live customer environments

    • Diagnosing software and hardware malfunctions by utilizing knowledge of Change Healthcare Healthcare software, l ocal & w ide a rea n etworks , Windows s ervers and workstations, e nterprise -class hardware , infrastructure & storage systems, Oracle databases and other industry relevant systems and methodologies

    • Implement or modify complex configuration changes

    • Liaise with internal teams such as s upport , e ngineering , s ervices and s ales to deliver on c ustomer cases a s well as implement fixes or workarounds to resolves problems

    • Contribute to a nd excel in a fast-paced and highly collaborative team-based work environment

    • Perform scheduled preventative maintenance and systems administration functions at customer facilities

    • Identify opportunities for further team education and growth

    • Seek and suggest competence and career development opportunities to current management

    • Ability to develop in-depth product knowledge and a commitment to continuous learning and personal development

    What are the requirements needed for this position?

    • Bachelor's Degree in Computer Science/Engineering or Computer Technology Diploma and equivalent experience or equivalent related experience and certification (MCSE, A+, etc.)

    • Ability to work on a rotating shift schedule to provide coverage over the hours of 5:00 AM to 6:00 PM PST and be available for scheduled on-call pager support

    • 2+ years experience diagnosing and troubleshooting software and/or on computer systems

    • Strong understanding of networking fundamentals and TCP/IP networking and routing

    What other skills/experience would be helpful to have?

    • Knowledge of clinical workflow and HL7 and DICOM standards

    • DOD security clearance or be open to obtain security clearance once employed

    What are the working conditions and physical requirements of this job?

    General office demands

    How much should I expect to travel?

    Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

    Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

    Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site's health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.

    Equal Opportunity/Affirmative Action Statement

    Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at ~~~ and the supplemental information at ~~~.

    If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to ~~~ with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

    Click here ~~~ to view our pay transparency nondiscrimination policy.

    California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (~~~) .

    Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

    Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.