Account Manager

Summary

Job title: Account Manager

Job ID: ~~~

Department: Fort Smith - KPE

Location: AR-Fort Smith

Description

Summary

CED/Keathley Patterson is one of the largest electrical and technology solution providers in the US. We are looking for an Account Manager to own multiple customers' books of business, ensure customer satisfaction, and provide technical sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.

Reports to: Profit Center Manager

Minimum Qualifications

• Previous customer service and/or administrative experience is required (1+ years strongly preferred)- retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well

• Computer proficiency is required

• Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential

ADDITIONAL PROFICIENCIES

• Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency

• Must have stellar communication skills, both written and verbal

• Must be organized, possess strong problem-solving skills

• Must show initiative, self-motivation, perseverance

Preferred Qualifications

• Bachelor's degree in related field

• OR 2 years industry experience

Working Conditions

Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. Will include travel - both by car and by air.

Supervisory Responsibilities: No

Essential Job Functions

• Proactive customer account management: Account Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience.

• Write up customer orders, engage in pricing and availability discussions.

• Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.

• Engage in ongoing learning and training in electrical, controls, and automation equipment to give customers advice on products and product alternatives.

• Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.

• Provide customer service to walk-in retail customers; handling cash/credit sales transactions.

• Telephone sales support - answer customer questions, take orders, give directions, route calls, take messages.

• Prepare/pick sales orders in support of the warehouse team.

• Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.

• Other duties as assigned

CED is an Equal Opportunity Employer - Disability | Veteran

Compensation Range

The compensation range for this position is $25 to $30 hourly.

Other Compensation

The following additional compensation may be applicable for this position

• Profit Sharing

Benefits

Benefits available for this position are

• Insurance - Medical, Dental, Vision Care for full-time positions

• Disability Insurance

• Life Insurance

• 401(k)

• Paid Sick Leave

• Paid Holidays

• Paid Vacation

• Paid Parental Leave