Administrative Assistant -Infusion Clinic- Paragon Healthcare

Administrative Assistant -Infusion Clinic- Paragon Healthcare

A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.

Location : Cincinnati, OH

Onsite position, Monday - Friday

Work Hours: 8am -5pm, 40 Hours per week

The Administrative Assistant -Infusion Clinic Responsible for overseeing patient check-in, registration, and checkout.

How you will make an impact:

• Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.

• Listens and responds to patient and/or family members concerns.

• Responds to patient questions and complaints, routes issues to appropriate personnel.

• Analyzes daily administrative operations and utilization of resources.

• Assists in Medic user issues.

• Ensures proper cash controls are in place and policy and procedures are followed.

Minimum Requirements:

• Requires a HS diploma and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences :

• Bi-lingual (English/Spanish) preferred not required

• 1+ Years of medical front office experience preferred.

• Prior authorization experience preferred.

• Inbound call experience preferred.

• Customer service experience in a medical or professional setting preferred.

For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.