Call Center Specialist

Description

Attention Mechanics and Fix-it Wizzes! Your mechanical know-how, troubleshooting expertise, and knack for solving problems could earn you the role of our next Bilingual Call Center Specialist!

Your day-to-day will involve being the first responder to incoming calls in our high-paced environment, primarily dealing with inquiries and emergencies related to our line of alternative power products, such as generators.

We're not just looking for anyone; we're after someone who rises above to deliver exceptional customer service and can navigate through potentially complex issues. Can you stay cool under pressure, placate challenging calls efficiently, and maintain a level-headed approach? Then you may just be who we're looking for!

This opportunity is about more than just problem-solving. It's about being part of a collaborative team that shares knowledge and insights for the betterment of our service. Above all, it's about building solid relationships with our customers and ensuring they're left satisfied at every turn.

Responsibilities include but are not limited to

• Handling a high volume of incoming calls from French-speaking customers

• Providing accurate information and superior assistance to customers

• Effectively troubleshooting, diagnosing and resolving potentially complex issues

• Collaborating and sharing knowledge with team members to improve overall service

• Staying composed and focused even in high-stress situations

If you are mechanically inclined, good at fixing things, and have a knack for soothing worried customers, let's connect. This could be your chance to leverage your specialist skills and shine in a rewarding customer service role!

Requirements

• Fluency in French and English - HIGHLY PREFERRED

• Excellent soft skills, including effective communication and empathy

• Proven experience in customer service, preferably in a call center environment

• Ability to handle challenging calls in a calm and positive manner

• Knowledge or willingness to learn about our diverse product line, especially our generator products

• Strong teamwork skills and customer-centric focus

The ideal candidate for this role will thrive in a fast-paced work environment and will have a genuine interest in the companies products. Your exceptional customer service skills, patience, and bilingual abilities are what we need to deliver superior support to our French-speaking clientele. In return, we offer a supportive work environment with opportunities for growth and development.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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