Care Coordination Program Manager

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Primary Function/General Purpose of Position

This position provides operational leadership to manage Population Health Clinical Services programs. The program manager will offer support to Clinical Services leaders to enhance and optimize operations, implement new initiatives and manage performance data for care coordination, advance care planning, and post-acute care services teams.

Essential Job Functions

• In collaboration with Clinical Services leaders, work with local market leaders and care coordination staff to implement new programs or services

• In collaboration with leaders, create and record standardized processes and policies and update annually or as needed

• Supports Clinical Services leaders with onboarding of new staff

• Works with leaders and analytics to process and share performance data and support the development of tools for the alignment of measures and timely reporting

• Under the direction of clinical services leadership, support the development of strategic initiatives to improve results of value-based contracts.

• Actively participate in Board, its committees and management committees and workgroups as requested

• Perform necessary analysis, investigation and evaluation to recommend and support project activities and tasks as defined by project work plans and schedules to support system-wide best practices

• Develop project charters and workplans and engage stakeholders for new partnerships, collaborative activities and other implementations to support KPIs and ministry objectives

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Project Management Professional (PMP) (preferred)

Education

Bachelors Degree (required)

Masters in health science field (preferred)

Work Experience

1 year of experience managing projects or supporting initiative implementation (required)

2 years of recent experience in healthcare setting (preferred)

1 year of population health or care coordination experience (preferred)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

General office environment.

May be exposed to high noise levels and bright lights.

May have periods of constant interruptions.

Prolonged periods of working alone.

Additional Physical Requirements/Hazards

Physical Requirements

Repetitive arm/hand movements

Finger Dexterity

Hazards

Not applicable to this position

Skills

Care Coordination

Care Planning

Care Management

Standardization

Program Management

Project Management

Program Implementation

Collaboration

Onboarding

Stakeholder Engagement

Project Charter

Analyzing data or information

Attention to detail

Teamwork

Leading through influence

Relationship building

Autonomy

Critical thinking

Organization

Microsoft Office

Epic

Tableau

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ~~~ . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ~~~