Claims Analyst

Claims Analyst

Description

The Claims Analyst will be responsible for the oversight of SPB business unit deduction activities including the collection and resolution of invalid deductions for our North American customer base. This will be accomplished by performing root cause analysis and collaborating with internal and external teams to ensure the accuracy of billing information and to maximize the recovery of disputed claims. They will work with key stakeholders to provide recommendations and implement process improvements to improve financial results. The analyst will use data to support process improvements for OTC front end teams and focus on key OTC processes and procedures to drive better more efficient service while improving financial results. This role plays a key role in securing multi-million-dollar cash recoveries in support of working capital objectives.

Primary Duties and Responsibilities

• Coordinate review with Sales, Finance, Legal, and Marketing departments to resolve deduction issues relating to promotional and backend programs.

• Reconcile and analyze customer claims within assigned portfolio.

• Root cause analysis: interpreting customer behavior to prevent future deductions and sharing findings with broader teams across our enterprise.

• Provide ad hoc reporting for the entire cross-functional team.

• Responsible for working directly with customers in the collection of invalid claims.

• Prevent financial loss by becoming knowledge matter experts with their corresponding customer portfolio assignments to ensure customer requirements are known to the proper department.

• Harmonize with the operational team to make strategic recommendations and solutions, in addition to analyze cost benefit opportunities to ensure working capital is maximized.

• Schedule, set agenda, and facilitate regular cross functional business reviews focused on root cause review, preventive actions, and follow up.

• Leverage AR analytics to influence business teams to make changes to their current operations and procedures designed improve processes and results.

• Actively participate in the preparation and presentation of quarterly business updates with executive leadership teams.

• Ensure deductions are routed through the proper approval workflow channels.

• Process vouchers, invoice adjustments, and attach supporting documentation.

• Account Reconciliation: Identify and resolve open credits on customer accounts.

• Research and resolve aged unclaimed credits on AR as part of our focused unclaimed property effort.

• Apply repayments of invalid customer claims.

• Identify and correct errors caused by other cross-functional areas such as Customer Care, EDI, Supply Chain, Finance, et. Influence change with broader team to implement corrective policies and procedures to prevent errors going forward.

• Develop relationships with key stakeholders through interaction with by not limited to Sales, Customer Service, Credit, Finance, Supply Chain and Customers.

• Ensure departmental goals and processes are maintained by creating and updating SOPs and communicate changes to the broader team.

• Assist with ad hoc internal audits.

• Work with and provide coaching, mentoring, and insights to our offshore partners and onshore team members. Hold regular sessions to assess performance and improve their work.

• Lead projects as assigned by FSS leadership.

Skills

accounts receivable, accounting

Additional Skills & Qualifications

• Bachelor's Degree in Finance or Accounting

• Minimum of 2 years of relevant experience in accounts receivable.

• Previous reconciliation and analytic experience required.

• Relevant experience will be considered in lieu of the degree requirement.

Required Skills

• Previous SAP or related ERP experience desired.

• Microsoft Office experience; Specifically intermediate Excel Skill level.

• Effective organization, decision making and interpersonal skills.

• Ability to provide excellent customer service skills and skillfully handle confrontation.

• Exceptional attention to detail. Ability to multi-task and meet deadlines.

• Ability to maintain a high level of confidentiality.

• Strong written and verbal communication skills.

• Demonstrated analytical, problem-solving and system knowledge.

• Ability to work independently, organize and prioritize work.

• Knowledge of the fundamentals of collections concepts and practices.

Experience Level

Intermediate Level

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ~~~ (~~~) for other accommodation options.