Claims Manager, Paperboard

At WestRock (NYSE: WRK), we're proud of the millions of packages and boxes we make every year. We are even more proud of what each of these boxes represent: connections. WestRock connects people to products, helping customers increase their sales, lower their total cost, minimize their risk and improve their sustainability. Our customers value our differentiated portfolio of paper and packaging solutions, but it is our team members' passion and dedication that make them an extension of our customers' brands. Every day, our 50,000 team members combine practical innovations and rigorous execution across hundreds of operating and business facilities around the world to connect people to products. Learn more at [1] ~~~.

At WestRock, our culture is built upon shared values and behaviors - they are fundamentals for winning together. Integrity - Respect - Accountability - Excellence are the standards of our behavior.

The Opportunity

The Paperboard Claims Team Manager will provide leadership to the team handling claims processing for paperboard mill products. This is a working leader role; the individual will be responsible for supervising a team of claims analysts who process all Paperboard claims while also having some responsibility for the processing of claims. In this position, you will work closely with the Containerboard Claims Manager as we align the claims process under a "One WestRock" operating process, building a culture of accountability and excellence.

How you will impact WestRock

• Lead the claims department for the paperboard mill grade lines.

• Monitor activities to ensure performance measures relating to customer satisfaction are met.

• Monitor workflow of complaint and activity to ensure timely completion and follow-up.

• Evaluate complaint to determine validity, cause, and responsible department. This includes determining compensation due and if product is to be returned.

• Data gathering, analysis and reporting.

• Participate in continuous improvement activities geared at aligning claims process under a "One WestRock" operating process.

• Claims system administrator

• Maintain Sarbanes Oxley compliance

• Deploy streamlined process for claims resolution.

• Deploy claims process that reinforces mill ownership of customer claims, while providing as much administrative support as possible.

• Work with key stakeholders including mill quality teams, and sales to ensure customer claims are adequately investigated, documented, and responded to.

What you need to succeed

• Business degree preferred.

• Minimum 7-10 years experience in quality, claims, or customer service

• Strong business acumen.

• Attention to detail.

• Ability to effectively multi-task

• Excellent computer skills (Microsoft Excel specifically), with SAP experience a plus

• Flexibility for occasional travel

• Excellent professional verbal and written communication skills

What we offer

• Corporate culture based on integrity, respect, accountability, and excellence

• Comprehensive training with numerous learning and development opportunities

• An attractive salary reflecting skills, competencies, and potential

• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work

References

Visible links

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WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at ~~~.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.