Clin Admin Coord/23/MCO101

Primary Responsibilities

• Outbound calls to members who are diagnosed with Behavioral Health needs and provide coverage to an inbound queue

• Perform assessments via phone

• Provide behavioral health benefit education

• Assists enrollees with understanding and locating community support services and outpatient behavioral health resources

• Escalates cases to clinical team partners

This position may also be responsible for the development and accuracy of the Resource Referral network, using research, investigative, interviewing, and assessment techniques to locate resources of integrity and quality. This position will also coordinate the facilitation of Vendor services. This position is expected to be able to answer a high volume of calls, document information from each call into the computer system and maintain complete discretion and confidentiality.

Required Qualifications

• High School diploma or equivalent (GED)

• 1+ years of experience in call center environment

• Intermediate to advanced PC navigation and Microsoft Office experience (Microsoft Office - Outlook, Excel, PowerPoint, Word)

• Demonstrated ability to learn new computer software applications quickly and to toggle between multiple systems

• Bilingual Spanish/English proficiency

• Availability to work a full-time schedule, 40 hours a week at minimum, Monday - Friday from 8:00am - 8:00pm. (It may be necessary, given the business need to work weekends, holidays, and overtime)

Preferred Qualifications

• Bachelors degree in social work, psychology, or related field

• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients

• Managed care experience

• Casework experience at hospitals, social service agencies or community mental health centers

• Behavioral setting experience (i.e. hospital, managed care organization, or joint behavioral outpatient practice)

• Working knowledge of community-based resources and services

Pay Details: $14.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ~~~

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.