Customer Relations Specialist

Customer Relations Specialist

Allied Mineral Products Holding, Inc. is a leading manufacturer of monolithic refractories worldwide, headquartered in Columbus, Ohio. We are currently seeking a Customer Relations Specialist who will be responsible for coordinating the fulfillment of domestic customer orders from order receipt to shipment and invoicing. In this role, acts as the order "navigator" to ensure the order is properly received, entered, processed, shipped and invoiced. This is accomplished through extensive use of the company ERP system as well as constant communication with external customers, sales, production, shipping, accounting, and external logistics providers.

Key Duties:

• Support Sales by communicating accurate inventory, lead time for material, and processing orders directly from the Customer, Sales or Engineering.

• Communicate daily with production scheduling personnel in all US locations and coordinate which orders need to be entered and shipped from those locations.

• Communicate daily with sales to ensure pricing is correct in the system and if it is not in the system, ensure it gets entered into the system with correct item codes and assigned to the correct warehouse from which the item is being quoted for shipment.

• Communicate daily with the credit department for order releases.

• Communicate with purchasing department for direct shipments from suppliers to customers and resale (TIM) items for stock.

• Communicate daily with shipping for emergency orders, order changes and order issues.

• Responsible for outside bonded warehouses and keeping track of inventory levels and coordinating full truckload shipments of inventory to those warehouses. Inventory control is key in this function to ensure we do not run out of material in our bonded warehouse locations in the US and Canada.

• When needed, schedule trucks for emergency orders or as back up for the affiliate locations. This will also include obtaining freight quotes.

• Canada is considered a Domestic Customer Relations function. Process Canadian documents (commercial invoice) to ensure shipments get crossed and cleared efficiently at the border.

• Maintain existing customers in the system including addresses, comments, shipping instructions, payment terms, sales territory, business class, etc.

• Process all invoicing daily as orders are shipped, at times may require processing Credit or Debit Memos and Material Return Credits.

• Work with customers, sales reps, production scheduling and shipping to ensure accuracy and correct timing of orders to provide the best possible service to customers.

• Act as back up for domestic affiliates in Indiana, Alabama and Texas.

• Initiate change orders when required.

• Overtime hours may be required at times.

Qualifications:

• A Bachelor's degree, or equivalent work experience is preferred.

• Previous customer service experience is a plus.

• Must have excellent written and verbal communication skills.

• Must be proficient in MS Office applications and have accurate data entry skills.

• Requires attention to detail and independent problem-solving skills to meet customers' needs.

• Must have strong mathematical and computation skills.

• Must be dependable and punctual.

• Must be able to work in a team environment.

Allied Mineral Products offers competitive wages, health, dental, STD, LTD, ESOP retirement plan and profit sharing. Passing a drug screen is required prior to starting work should an offer be made.

Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.