Customer Service Representative

The incumbent's responsibilities revolve around crucial domains such as Military Pay, Civilian Pay, Travel Pay, and Case Management System (CMS). This role is part of a rotational team, with specific duties shifting weekly based on the rotation schedule. Must be able to pass a NAIC background check if you do not have an active clearance.

Below are primary duties, tasks, and responsibilities, though not exhaustive:

Primary Duties, Tasks, and Responsibilities:

Military Pay:

• Utilize the Joint Military Pay System to address inquiries and rectify transactions for military members' pay.

• Prepare requisite documents for correcting or inputting transactions to meet member satisfaction.

• Brief PCS inbound and outbound personnel on entitlements and facilitate necessary documentation for incoming and departing personnel.

Civilian Pay:

• Proficiently navigate the Defense Civilian Payroll System to handle inquiries and process transactions for civilian members' pay.

• Prepare essential documents to address member queries and ensure accurate input of transactions.

Travel Pay:

• Navigate the Defense Travel System (DTS) adeptly to assist members/employees in preparing DTS authorizations and vouchers.

• Address queries regarding travel entitlements and facilitate documentation for DOHA claims.

• Collaborate with the Air Force Financial Service Center (AFFSC) on manual travel/PCS vouchers and rectify rejected vouchers.

Case Management System (CMS):

• Competently operate CMS to initiate and monitor cases on members, ensuring timely follow-up with relevant organizations on case status.

• Close completed cases promptly to maintain case age within acceptable limits.

• Submit CMS cases within 5 days of FSO submittal.

Financial Service Desk (FSD):

• Monitor and respond to an automated call distribution system from the 11CPTS customer base regarding the aforementioned skillsets.

• Provide support for the front counter, demonstrating professionalism, temperament, and rapport-building skills with customers of varying ranks and temperaments.

REQUIRED:

• Experience with DTS and military travel.

• Experience with MIL Pay and related systems.

• Experience with CIV Pay and related systems.

• Experience with Wide Area Workflow WAWF.

• Customer Service Representative (CSR) experience.

Skills: Planning, Organization, Communication Skills, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information, Results Driven, and Ability to Work Under Pressure.

Teksouth values and engages the diversity of its teammates, customers, and business partners.

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We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.