Customer Service Representative

Description Customer Service Representative Opportunities!

Robert Half is currently searching for an articulate, highly-skilled Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. This position is based in a dynamic and fast-paced environment. This could be the Aurora, Illinois Customer Service Representative position you're looking for, if you're available for a permanent engagement.

THIS POSITION IS 100% IN-OFFICE

What you get to do every day

Process customer order Handle multiple accounts Travel to visit customer or opportunities as needed Resolve questions and service issues for customers via phone, email and text Prepare RFQ for APQP review Prepare customer quotes Analyze customers to determine opportunities for new sales Sell new products through up-selling and cross-selling Proactively contact existing customers to promote new opportunities Learn product line, terminology, and industry specs in order to be able to promote the product line Analyze competition to assist in competitive opportunities Prepare reports as requested by management Complete assignments given my management as needed Performs other duties as assigned Requirements - Demonstrated ability to interact effectively with internal and external partners and clients/customers

• Foundational knowledge in Quoting

• Cross Selling experience highly desired

• Solid understanding of order entry

• Strong familiarity with Advanced product quality planning (APQP)

• Proven knowledge of Up-Selling

• Command of RFQ Process

  • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• 3+ years of past relevant experience

• Hands-on knowledge of Microsoft Office Suite

• Excellent customer service and office administrative skills

• Excellent verbal, written, and social skills

• Critical thinking, problem solving, ability to work independently

• Ability to navigate multiple computer systems and applications

• No stranger to performing extensive research to resolve complex customer inquiries

• Supportive, positive attitude with a detail oriented demeanour applied to all tasks

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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