Customer Service Representative II

Description You might be the Customer Service Representative Robert Half is looking for, if you love building solid customer relationships. We could have an excellent career opportunity for you, if you are an articulate and highly-skilled Customer Service Representative. This Customer Service Representative opportunity is located in Phoenix, Arizona, and is a long-term contract / contract engagement. The position will be based in a dynamic, rapidly-changing call center.

Your responsibilities

• May support business development and client referral goals by actively cross-selling and referring customers

• Deliver outstanding, friendly customer service in a timely fashion

• Manage incoming telephone calls

• Receive and send written business correspondence Requirements - 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

• Comfort and confidence when interacting with internal and external partners and clients/customers

• Microsoft Office knowledge required

• Strong customer service and office administrative skills

• Sound written and verbal communication skills

• A consistently positive approach to your work that is rooted in a businesslike professionalism

• Hands-on experience with Interpersonal Communication

• Experience with Interpersonal Relationships

• Demonstrated knowledge of complaints

• Good understanding of Claim Administration

• Foundational knowledge in Merchandising

• Practical knowledge of Consumer Complaints

• Previous experience working with Adjustments

• Comprehension of Interpersonal Skills

• Comprehensive knowledge of customer service

• Adeptness in Microsoft Word

• Proficiency in Merchandising

• Earlier work involving billing

• Microsoft PowerPoint experience highly desired

• Background working with Computer Programs

• General familiarity with complaints

• Resolve Customer Complaints experience highly valued

• About Time experience required

• Written Communication experience highly preferred

• Critical thinking, problem solving, ability to work independently

• Proven experience going the extra mile to solve complex customer inquiries via extensive research

  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Strong computer skills including customer database systems

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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