Customer Service Representative

Customer Service Representative (1517)

• Title:Customer Service Representative

• Group Company: Mitsubishi Chemical Advanced Materials

• Location:Mesa, AZ

Group Company

• Mitsubishi Chemical Advanced Materials

Mitsubishi Chemical Advanced Materials is a leading global manufacturer of high-performance thermoplastic materials in the form of semi-finished products and finished parts. The company has locations in 20 countries and more than 2,800 employees. Its specialty engineering thermoplastics and composites are superior in performance to metals and other materials and are used in a wide range of applications, primarily in the capital goods industry. The company is continuously developing new areas of applications in close cooperation with industry leaders in a broad variety of customer markets. The Mitsubishi Chemical Advanced Materials Group is well prepared to further expand its market leadership position.

Supporting the vision of our holding company, Mitsubishi Chemical Holdings Corporation (MCHC) (~~~) , Mitsubishi Chemical Advanced Materials is committed to the realization of KAITEKI, "a sustainable condition which is comfortable for people, society and the Earth". To realize this vision, the MCHC Group engages in corporate activities that provide products, technologies and services based on the comprehensive capabilities of the Group in the Performance Products Domain, Industrial Materials Domain and Health Care Domain, with chemistry as the basis of our activities. We jointly express and promote our commitment under the corporate brand THE KAITEKI COMPANY.

Job Purpose

The Representative, Customer Care is responsible for coordination of Mitsubishi Chemical Groups KyronMAX injection molded compounds, KyronTEX compression molded composites and SMC (FMC composites). This position will work closely with customers and internal stakeholders to contribute towards Mitsubishi Chemical Groups' vision and mission for business growth. This includes commercial order management, logistics coordination, and marketing support with the goal of cultivating long-term collaborative relationships with our customers.

Principal Accountabilities

• Coordination and data entry of KyronMax compound & KyronTEX sales orders.

• Manage inquiries from website on composite products.

• Support global sales team as needed.

• Help coordinate marketing materials for trade shows.

• Support production for proper scheduling of orders.

• Interact with both customers and other departments within MCAM's facility.

• Responsible for assisting in customer follow up and maintenance to insure customer satisfaction, and service on existing accounts in a timely manner.

• Other duties as assigned.

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Knowledge / Skills / Experience

• Proficient with Microsoft Office Suite.

• Awareness of ERP software systems, preferred.

• At least 1 year of Customer Service experience.

• Experience in working and coordinating with global cross-functional teams, preferred.

• No travel, but occasional after-hours due to coordination with international customers.

Pay Transparency (complete highlighted sections)

• The salary range for this position is $49,000 - $60,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

• Competitive Benefits

• Benefits begin on DAY 1!

• Employee Assistance Programs

• Curated Self-Paced Learning & Development Programs for all Employees

EEO Statement

Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.

Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.