Customer Service representative- Payment Processing

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Customer Experience Associate IV - Payment Processing

(Onsite) Charlotte, NC

Shift: Monday- Friday ~8AM-5PM

Pay: Up to $20/hr

The Customer Service Rep will handle all lockbox inquiries and issues that are received via telephone, case system or email. This position is considered a production-oriented position, which includes adherence to Client based service level agreement goals.

Requirements:

• Excellent verbal and written communication skills

• Self-motivation to work under minimal supervision while mastering tasks that may strictly defined procedures as well as others that require outside of the box problem solving

• Ability to handle multiple task assignments concurrently

• Attention to detail

• Proficient time management skills

• Ability to self-manage deadlines to prescribed service level agreements

• Ownership of inquiry/issue case assignment and resolution from start to finish

• Proficient in Outlook, Word and Excel

• Detail oriented while completing financial inquiries and case notes

• Strong verbal communications and able to work in a fast-paced environment

• Ability to work with little to no supervision

• Ability to lift 10- 25 lbs.

• High school diploma or GED

Good to know:

• Experience in a Wholesale / Retail lockbox environment

• Banking experience

• Willingness for paid travel for training 1-2 weeks in some cases

• Position is 50% seating

• Salesforce experience beneficial

• Perform research on client reported errors and provide information to production managers

• Process adjustments to resolve financial impact errors as needed

• Process all foreign item conversions that are received into Lockbox

• Work with production management and applicable technical support groups to resolve client issues/inquiries as applicable

• Communicate via telephone and/or email error resolution updates to client as applicable

• Update case specifics in the error repository application as cases are closed

• Provide daily error reporting details to production management

• Provide monthly error reporting details to production management

• Perform miscellaneous tasks as needed and/or directed by production management

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $20/hour

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (~~~) . You may also click here to access Conduent's ADAAA Accommodation Policy (~~~) .

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.