Customer Service Representative

Description

As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and ensure a positive experience. This role requires strong communication skills, empathy, and problem-solving abilities to effectively assist customers and uphold our company's reputation for excellence in customer service.

Key Responsibilities

Customer Interaction

• Respond promptly and professionally to customer inquiries via phone, email, or chat, demonstrating empathy and understanding.

• Listen actively to customers' concerns, questions, and feedback, and provide accurate information and assistance to address their needs.

• Build rapport and establish positive relationships with customers, fostering loyalty and satisfaction with our products and services.

Issue Resolution

• Investigate and troubleshoot customer issues, complaints, and escalations, working collaboratively with internal teams to find solutions.

• Resolve customer concerns in a timely and efficient manner, striving to exceed their expectations and ensure their satisfaction.

• Document customer interactions, including details of inquiries, resolutions, and follow-up actions, in our CRM system.

Product Knowledge

• Develop a deep understanding of our products, services, and policies to provide accurate and helpful information to customers.

• Stay informed about product updates, promotions, and changes to ensure customers are informed and supported effectively.

• Educate customers on product features, benefits, and usage to enhance their overall experience and satisfaction.

Order Processing

• Assist customers with placing orders, processing returns, and tracking shipments, ensuring accuracy and efficiency throughout the process.

• Collaborate with the sales and logistics teams to coordinate order fulfillment and delivery, resolving any issues or delays as needed.

• Follow up with customers to confirm order details, delivery status, and satisfaction with their purchases.

Customer Feedback and Reporting

• Solicit feedback from customers regarding their experience and satisfaction, capturing insights and trends to inform continuous improvement efforts.

• Compile and analyze customer service metrics and trends, generating reports and recommendations for process enhancements and service improvements.

• Communicate customer feedback and insights to relevant stakeholders to drive product development, service enhancements, and customer satisfaction initiatives.

Requirements

Qualifications

• High school diploma or equivalent; additional education or training in customer service is a plus.

• 1-2 years of experience in customer service or related roles, preferably in a retail, e-commerce, or service-oriented environment.

• Strong communication skills, both verbal and written, with the ability to articulate information clearly and effectively.

• Excellent interpersonal skills and the ability to build rapport and establish trust with customers.

• Empathy, patience, and a customer-centric mindset, with a genuine desire to help and support others.

• Proficiency in using customer service software, CRM systems, and Microsoft Office applications.

• Problem-solving abilities and the capacity to handle challenging situations calmly and professionally.

• Adaptability and flexibility to work in a dynamic, fast-paced environment and accommodate varying customer needs and preferences.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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