Customer Service Representative

Description

We are offering a contract to hire employment opportunity for a Customer Service Representative in the wholesale distribution industry. The position is located in Rolling Meadows, Illinois, and will involve onsite work initially, transitioning to a hybrid model after training.

Call center experience is a must!

Responsibilities

• Respond to inbound customer inquiries via phone calls, emails, and chat

• Manage customer inquiries timely, providing exceptional customer service

• Troubleshoot basic customer issues, including product knowledge and recommendations

• Respond to written customer correspondence

• Maintain detailed knowledge of all products and procedures to provide top-notch customer service

• Document all customer service interactions comprehensively

• Collaborate with team members and vendor partners to deliver industry-leading customer service

• Use Outlook and other tools such as Word, Excel, MS Teams, and Salesforce to manage your work and collaborate with others

• Be prepared to work overtime during high call volume periods

Requirements - Proven experience in a customer service role, preferably within a call center environment

• Demonstrated ability to deliver superior customer service and maintain customer satisfaction

• Strong understanding of customer experience management and customer success management principles

• Excellent communication and interpersonal skills, with the ability to handle difficult customers with patience and professionalism

• Familiarity with customer support software, databases and tools

• Ability to work in a fast-paced, high-volume environment, managing multiple tasks at once

• Strong problem-solving skills, with the ability to think on your feet and provide quick and effective solutions

• Ability to work collaboratively with a team to achieve shared goals and deliver exceptional customer service

• Availability to work shifts, including evenings and weekends, as needed

• Proficiency in using computers, with a fast and accurate typing speed

• Strong attention to detail, ensuring all customer interactions are accurately logged and followed up on

• Ability to handle confidential customer information with discretion and integrity

• Willingness to participate in ongoing training to improve skills and stay up-to-date with industry developments.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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