Customer Service Representative

Description We are offering a contract to hire employment opportunity for a Customer Service Representative in the manufacturing industry. The role is based in TORRANCE, California. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and resolving queries.

Responsibilities

• Communicate effectively with customers in person, via phone, and email, ensuring their needs are met

• Enter and process customer orders with precision and timeliness

• Issue return authorization numbers and handle warranty returns efficiently

• Organize and maintain customer records, ensuring all information is up-to-date and accurate

• Address and resolve customer complaints, concerns, and inquiries in a timely manner

• Stay informed on product lines, market trends, and related events to provide accurate information to customers

• Collaborate with the Customer Service Manager to report customer complaints and errors

• Ensure reliable and consistent attendance, demonstrating commitment to the role

• Perform other duties as assigned by management to support the efficient operation of the customer service department.

Skills

• Proven experience in a customer service role, preferably in a call center environment

• Knowledge or personal interest in tennis and/or badminton

• Proficiency in Microsoft Word, Excel, and Outlook

• Excellent oral and written communication skills

• Ability to work independently and as a part of a team

• Attention to detail and organizational skills

• Flexibility to adapt to changing priorities and willingness to learn. Requirements - Must have a minimum of 2 years of experience in a customer service role within the manufacturing industry.

• Proficiency in handling customer queries and complaints, ensuring high levels of customer satisfaction.

• Experience in a call center environment is highly desirable.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and a customer-centric approach.

• Proficiency in using customer service software and databases.

• Knowledge of tennis courts is a plus, but not a requirement.

• Must possess a high school diploma; further education in a relevant field will be an advantage.

• Ability to work in a team and build positive relationships.

• Must have strong organizational skills and attention to detail.

• Ability to multitask and manage time efficiently.

• Must be able to work under pressure in a fast-paced environment.

• Knowledge of industry regulations and standards is a plus.

• Computer literacy, particularly with MS Office Suite.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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