Customer Service Specialist II

Citizenship (gov requirement)

Riverview Center, Menands, NY

REMOTE-required to be on site the first day for equipment set up.

Need to live in a drivable distance to Menands NY

Pay $18/HR

CUSTOMER SERVICE SPECIALIST II

Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT

Takes and processes transactions by telephone, internet and correspondence from customers and representatives

Enters and maintains database records of customer profiles and prepares and maintains status reports

Acts as liaison for customers

Maintains knowledge of company products and customer service processes

Education: High School Diploma or GED

Required Experience: 2+ years of customer service experience

Required Technical Skills:

Strong Microsoft Office skills (Word, Excel, PowerPoint)

Required Skills and Abilities:

Strong telephone and verbal communication skills

Customer focus and adaptability to different personality types

Ability to multi-task and manage time effectively

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.