Customer Technical Support

Our client, in the telecommunications industry is seeking a Customer Technical Support to join their team. Interested? Please see the details below and apply!

Job Title: Customer Technical Support (1st Shift)

Location: Chatsworth, CA (100% in office)

Pay Range: $31-$34.50/hr

What's the Job?

• Maintain customer expectations and cultivate positive customer relationships

• Document, track, monitor and provide status updates for customer related activities utilizing inhouse trouble ticket systems

• Document and maintain current RMA processes, with constant attention to details and continuous improvement

• Utilize the companies ERP (Enterprice Resource Planning) system to manage core business processes for optimal performance

• Acts as liaison between repair team, sales team and customer success teams to provide outstanding service

• Gain knowledge over time to become more active in the resolution of the client's products to support sales and technical issues

What's Needed?

• Degree or experience in a related field

• Excellent written and verbal communication skills

• Ability to work in a fast-paced environment; understands urgency and deadlines

• Strong attention to detail and accountable for managing problems through resolution

• Efficiency with MS Office tools including excel, word and email

• Prior ERP system experience

• Ability to multi-task and handle competing priorities

What's in it for me?

• Medical

• Dental

• Vision

• 401k

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.