Customs Brokerage Agent

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

Operations

• Ensure accurate and timely LOG to DLV process flow

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

• Understand department process flow, constantly looking for areas of improved efficiency.

• Oversight and execution on all customer standard operating procedures via the DLSOP.

• Work with the team on meeting KPI standards, as per department goals and metrics.

Support the supervisor in the following areas:

• Daily review of workflow and reports to support the team in meeting metrics

• Audit files and support the team in ensuring that the team is meeting operating process standards and compliance regulations.

• Build and maintain strong relationships with customers and governmental Customs organizations.

• Monitor training and timely completion of items on team's learning plan and PDP.

• Push information to the department daily that enhances productivity, metrics, and overall purpose/ vision.

Sales / Retention:

• Participate in the transition of new business/ updates to existing business.

• Assist in retention calls and complete reviews of customer data in preparation for QMRs

People:

• Identify with manager / supervisor, develop, and mentor your No. 2.

Support the supervisor where needed:

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.

• Be a guide for the team - mentor agents

• Follow-up new hires training as per the company requirement standards.

• Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

Systems:

• Promote productivity tools

• Be open to implementing new system changes and enhancements with your team.

• Be involved and suggest system/process improvements.

• Set the tone of this environment within your team.

Culture:

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Education and Experience

• Bachelor's degree from a four-year college or university or equivalent experience.

• A minimum of 3 years of Customs Brokerage/Compliance experience

• Computer skills (Microsoft Word, Excel, Power Point)

• Ability to type:45wpm

• Ability to work under pressure

• Ability to adapt to changes

• High level of attention to detail

• Strong organizational skills

• Strong communication skills

• Process oriented

Training Requirements

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical

• Life Insurance

• Employee Stock Purchase Plan

• Training and Personnel Development Program

• Growth opportunities within the company

• Employee Referral Program Bonus

Shift: Monday - Friday (08:00pm - 5:00pm)

Reporting Structure: Customer Brokerage Lead, Supervisor, Manager