Dealer Support Administrator

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

It's More Than a Job, It's a Career (~~~)

The Global Caterpillar Export Services (CES) team has an opportunity for a Dealer Support Administrator who will manage the flow and work priorities of dealer business applications from dealers worldwide to enable aftermarket parts sales via the CES business models. This role is the main driver for Export Parts Policy compliance, general export and trade compliance, and ensures CES abides by compliance policies set forth by other Caterpillar entities. As the starting point for dealer and customer registration, this role plays a part in mitigating risk associated with Legal, Tax, and Finance as well. This role will interface with Caterpillar employees from many disciplines, customers, and dealers throughout the world.

What You Will Do:

• Maintain comprehensive knowledge of CES business and customers

• Validate inputs, request clarity and/or additional information from dealers, escalate to CES management, and communicate decisions to dealers

• Gain expert knowledge of CES's Dealer Business System and providing support to Distribution Center Order Analysts

• Understand company policies, practices and systems with regards to customer and dealer code registrations

• Conduct export compliance screening

• Validate dealer provided information for accuracy

• Request information from dealers to complete registration processes

• Consult with other internal business units with regards to trade, export, and compliance regulations

• Enter customer and dealer data into Caterpillar database systems

• Enforce Caterpillar policies, namely the Caterpillar Export Parts Policy, and enforce all aspects of export compliance

• Engage in and supporting continuous improvement projects by improving digital capabilities, data collection and accuracy, and systems to help drive strategic initiatives and to improve financial integrity, reporting, and controls

• Create data-driven decision-making processes to drive process improvements for efficiency and quality

• Support finance activities for CES business models including growth and development tasks with regard to financial system testing, customer activity reviews, providing support of CES procure-to-pay processes, and shared responsibility for managing CES Accounts Receivable and Accounts Payable processes.

What You Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers

Top Candidates Will Also Have:

• Knowledge of ERP systems, customer data systems, Salesforce, GTS, etc.

• Knowledge of LEAN

• Knowledge of software packages such as Power BI, Power Automate, Snowflake, and Microsoft Office applications (namely Excel)

• Experience and understanding with global logistics and parts distribution

Additional Info :

• This position can be located in Peoria, IL, Nashville, TN or Irving, TX

• This role is a full time, Hybrid position and currently requires 3 days a week in office

• Domestic relocation assistance is available for those who qualify

• Sponsorship is not available

• International and Domestic travel up to 10%

What You Will Get:

• Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

• Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.

• All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

#LI - Hybrid

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at ~~~/careers.

Posting Dates:

April 30, 2024 - May 14, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (~~~) .

There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.