Desktop Support

Job Description

An employer is seeking a Tier II Desktop Support Analyst to work for a large equipment rental company in Fort Mill, SC. Responsibilites include:

Provides support to end users on a variety of issues. Identifies, researches and resolves technical problems

Responds to telephone calls, email and personal requests for technical support

o Team primarily handles tickets, chats and walkups

Documents, tracks and monitors the problem to ensure a timely resolution

Provdes as 2nd level (Tier II) support to other helpdesk technicians

Relies on expdrience and judgement to plan and accomplish goals

Performs a variety of complicated tasks, self motivated to identify and solve customer problems and to improve the service delievered by the CMIS department as a whole

Takes on added responsibilities to manage and administer customer support systems and departmental systems

Works with other deparment team members to insure good cross communication and cross training

Perform other duties assigned by the manager

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

2+ years in Desktop/Helpdesk/Service Desk Support Role

Knowledge of Ticketing systems, escalations

Excellent knowledge of PC based hardware and software systems

Troubleshooting experience

Excellent verbal and written communication skills Degree in computer science or related field

Knowledge of AS/400 systems

ServiceNow experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.