Desktop Support

Description

1. Windows 7/ Windows 10

2. 0365 troubleshooting

3. Active Directory troubleshooting

4. General networking (route/switch)

Responsible for providing a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and software to ensure optimal workstation performance. This individual will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. This role reports to the Desktop Supervisor.

Deliver and set up end users' computer equipment to the network.

• Research, resolve and respond to end user issues/problems/questions in accordance with current standards and SLOs. Problems are resolved via telephone or by visiting end users and resolving on site.

• Perform hands-on fixes, including but not limited to installing and upgrading software, installing hardware and configuring systems and applications.

• Validate and test fixes to ensure end user problem has been adequately resolved.

• Perform post-resolution follow-ups to end user requests.

• Assist with the installation of end users computer equipment at new sites.

• Perform preventative maintenance, including the checking and cleaning of workstations, printers and peripherals.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.