Director IT, Services Commercial Operations

Job Description Summary

The Director IT, Services Commercial Operations is responsible for the delivery of complex cross disciplined technology programs that span multiple teams, and various stakeholders supporting commercial operations of the after-sale services business in the United States and Canada. The idea candidate will be responsible for defining and executing programs, and tracking and monitoring key metrics to ensure milestones are met on time and on budget.

Job Description

Roles and Responsibilities

In this role, you will:

• Lead the implementation of Apttus CPQ to transform services contract quoting in the United States and Canada.

• Define execution plan and approach based on project scope, expected business outcomes.

• Manages risk and dependencies between organizations.

• Defines and implement processes for coordination and communication between teams.

• Works closely with program teams to ensure that program deliverables are coordinated with corresponding deliverables from other organizations.

• Establishes governance structure that identifies key performance indicators, sets milestones, and establishes a reporting cadence.

• Tracks and monitors program status and metrics to ensure milestones are met, and internal and external delivery commitments are met.

• Leads cross-discipline teams to establish an integrated plan to deliver team commitments.

• Ensures ongoing communication of progress against program objectives.

• Proactively identifies and resolves issues and makes recommendations for improvements to existing processes.

Education Qualification

-Bachelor's Degree in either a Technical Field, Accounting, Business, Project Management or a related field.

-10 years of Project Management experience program managing an IT account.

Desired Characteristics

• Ability to plan and provide structure and organization in a fast paced, changing environment.

• Effectively manages risk and uncertainty for self and team.

• Strong business analysis and problem solving skills.

• Ability to decompose problems and make decisions when problems or solutions are not 100% defined.

• Evaluates products & processes to assure compliance.

• Measures the impact of trends (cyclical or a shift) and takes action.

• Ability to interact at all levels of the organization, and with other GE businesses and partners.

• Demonstrated experience leading and influencing across a complex, global matrix organization.

• Proactively identifies and removes project obstacles or barriers on behalf of the team.

• Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions.

• Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices.

• Excellent written and oral communication skills and the ability to interface with senior leadership with confidence and clarity.

• Influences and energizes others toward the common vision and goal.

• Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks.

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Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (~~~) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No