J&J Worldwide Services • Reston, VA 22096
Job #2686946280
Description
General Summary
Oversees all aspects of Strategic (Growth), Operational (Customers), and Organizational (People) activities within their accounts with a keen focus on data-driven decision-making. This pivotal role involves developing and implementing strategies to efficiently deliver services and/or products to government agencies while ensuring compliance with regulations and contractual requirements. The Director of Operations collaborates closely with Executive Leadership, Centers of Excellence, Operations Managers, Project Managers, Joint Venture (JV) Partners, Key Vendors, and Cross-Functional teams to optimize performance, drive strategic excellence, drive operational excellence, drive organizational excellence, and achieve business objectives by harnessing the power of data insights. This role requires strong leadership, strategic thinking, operational expertise, and a deep understanding of government contracting processes with a commitment to leveraging data analytics for informed decision-making.
The Director of Operations assumes a pivotal role in guaranteeing the seamless delivery of contracted services and/or products to government agencies, all while upholding compliance with pertinent regulations and contractual stipulations. This position demands a blend of strategic acumen, effective leadership, operational proficiency, and an unwavering dedication to utilizing data-driven insights for informed decision-making. These efforts are aimed at enhancing performance and attaining organizational goals with precision and efficiency.
Essential Duties and Responsibilities
Manage Growth Strategy: Support Business Development in increasing MSS market share, up-sell and cross-sell activities on existing business and increase self-performance on existing business.
Participate in Capture Management To Pursue New Opportunities
Participate in Business Development Gate Reviews For Proposal Management
Review and Approve RFPs
Manage SalesForce Pipeline
Manage Service Strategy: Oversee the entire contract lifecycle from startup to full operating capability. Deliver a service that's high quality, in compliance with safety standards, and in compliance with the contract. Utilize data analytics to inform decision-making processes related to proposal development, negotiation, execution, and compliance.
Lead Project Startups For New Business Wins
Conduct Customer Visits Per The Customer Engagement Plan
Conduct Jobsite Visits and Inspections; Implement Corrective Actions if Necessary
Review Jobsite Monthly Reports; Evaluate Performance and Compliance
Negotiate Contract Modifications with Government Personnel
Manage Data-Driven Strategy : Develop and execute operational strategies driven by data insights, leveraging analytics to identify opportunities for improvement and optimize performance.
Enforce Maximo Implementation and Work Control Procedures
Ensure Data Integrity For Inventory, Throughput Rate, and Operational Expense
Manage People Strategy : Nurture employee growth and culture with structured processes. Support HR in building a robust end-to-end Hire-To-Retire (H2R) process.
Enforce Policies and Procedures
Provide Oversight and Supervision To Regional Managers and Jobsite Project Managers
Provide Contract Support and Interpretation To Regional and Project Managers
Other Duties as Assigned
Knowledge and Experience Requirements
Bachelors Degree required
10 years experience in government contracting and financial administration managing customer expectations
Must pass OSHA 10 hour safety course
Ability to travel up to 25% of the time
Skill Requirements
Knowledge : In-depth understanding of government contracting processes, regulations (such as FAR, DFARS), and compliance requirements.
Leadership Skills : Strong leadership and managerial skills with the ability to inspire and motivate teams to achieve performance targets and strategic objectives.
Communication : Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels, both internally and externally.
Analytical Skills : Strong analytical and problem-solving skills, with the ability to leverage data insights to analyze complex issues, identify solutions, and make data-driven decisions.
Strategic Thinking : Strategic mindset with the ability to develop and implement operational strategies driven by data analytics that drive business growth and success.
Attention to Detail : Meticulous attention to detail and a commitment to ensuring accuracy and compliance in all operational activities, informed by data analysis.
This job description is subject to change by the employer as the needs of the employer and requirements of the job change.
We Maintain a drug-free workplace and perform pre-employment substance abuse testing.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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