Hilton • New York, NY 10176
Job #2692513826
Be a part of history as Waldorf Astoria New York makes its return as the hallmark of effortless elegant and unforgettable experiences. Faithfully restored, synthesizing the glamour of the past with the cutting edge of what is possible now, this iconic hotel is seeking a Director of Social Catering to join its rich legacy.
As Director of Social Catering with Waldorf Astoria New York (~~~/) , you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work.
What will I be doing?
The Director of Social Catering will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results
Drive innovation and creativity within event delivery
Partner with Waldorf Astoria New York leadership to deliver on Hilton's values by creating high-impact event experiences
Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
Provide guidance in key areas of Events expertise, as needed
Actively support the sales process.
Provide overall leadership and direction.
Serve as the hotel's credible Subject Matter Expert on all matters relating to event experience.
Serve as a highly visible, participatory leader who proactively and consistently engages with their Executive Committee, Sales, Catering and Events team members, external guests, and suppliers
Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
Participate or represent Hilton in industry social/meeting/events professional associations
Inspire high-performing multi-cultural, multi-generational teams that build Hilton's Catering talent pipeline
Integrate Hilton's Values/Mission/Purpose when implementing Catering initiatives and support Team Member-centric and guest-centric programs
Lead with Hilton culture engaging with Team Members through direct and meaningful interactions
Be an ambassador for customer service.
Motivate and provide a work environment in which team members are productive
Ensure all Catering manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning
Listen and respond to team members needs while having an open-door policy
Manage group and interpersonal conflict effectively
Ensure the proper use of all function space
Manage supplier and vendor relationships
Possess subject matter expertise and ensure standards/practices
Development and management of departmental budgets
Responsible for the overseeing short, medium, and long-term forecasting and actual cost reporting for events
Integrate current trends in event management and design
Participate in customer site inspections and assists with the sales process as necessary
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
The annual salary range for this role is $180,000 - $190,000 and is based on applicable and specialized experience.
Job: Catering and Event Services
Title: Director of Social Catering - Waldorf Astoria New York
Location: null
Requisition ID: HOT0ALQQ
EOE/AA/Disabled/Veterans
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