Dispatcher

Overview

Essential Functions

• Works under general supervision following clearly defined procedures and policies

• This individual provides extraordinary customer service to clients

• Establishes and maintains effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.

• The Dispatcher assigns individuals and teams to tasks and locations.

• Coordinates resources according to customer requests and general job demands.

• Communicates assignments to employees and enters assignment data in computer database.

• Duties may include using radio, telephone, or computer to transmit assignments and compile statistics and reports on work progress.

• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

Responsibilities

• Provides assistance, information and customer service as requested.

• Schedules and dispatches employees, crews/teams, or equipment to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements

• Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.

• Confers with supervising personnel to address questions, problems, and requests for service or equipment.

• Monitors personnel and/or equipment locations and utilization to coordinate service to achieve optimal efficiency; ensures timely and efficient movement of resources

• Oversees all communications within specifically assigned areas

• Strictly adheres to all safety and regulatory compliance procedures

• Miscellaneous duties as assigned

Qualifications

• Must be 18 years of age or older

• Customer Service Experience

• Dispatching Experience

• 1 yr. of similar work experience

• Must meet all requirements to receive approval for working in specific ATS environments (if applicable)

REQNUMBER: 80942

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.