Field Service Engineer- Rolling Stock

Job Family: Customer Services

Req ID: 420417

Pioneering in America, from the first mile to the last. This is what drives us!

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Automation's impact on the railway industry is second only to the effects of digitalization. Combine them and the results are transformative! We work at the leading edge of this movement, applying our proven expertise in digitalization to rail infrastructure and automation.

Our innovative solutions deliver greater safety, punctuality, reliability, and sustainability across the line, all while reducing costs for mass transit and freight transportation systems. We are continuously developing new answers for rail automation - often to questions that haven't been asked yet.

As a Field Service Engineer , you will be at the forefront of ensuring the smooth operation of our light rail equipment. You will be responsible for diagnosing, fixing, and resolving warranty-related issues. This role requires a close partnership with customers, internal teams, and suppliers to guarantee timely solutions and high customer happiness. Additionally, you will be tasked with providing reports that track the in-service performance of the vehicles. We're looking for someone with technical prowess, outstanding problem-solving skills, superior communication abilities, and an interest in detailed reporting to deliver unparalleled service.

What you will be doing:

• Warranty Support for Light Rail Vehicles: Investigate and analyze warranty claims for vehicle components and systems. Collaborate with design and manufacturing teams to improve product reliability and address recurring issues. Ensure compliance with warranty policies and procedures specific to light rail applications. Assess defects in the commissioning and manufacturing phases for potential warranty impact.

• On-Site Responsibilities: Travel to customer sites to conduct on-site diagnostics, evaluations, and testing. Provide timely and effective technical assistance to light rail customers. Document service activities and maintain detailed records of light rail equipment.

• Performance Reporting: Generate and provide detailed reports supervising the in-service performance of the light rail vehicles. Use these reports to identify areas for improvement and ensure efficient vehicle performance.

• Training and Knowledge Transfer: Work closely with field technicians on maintenance, troubleshooting, and warranty-related matters. Share insights and standard processes specific to light rail systems.

• Continuous Improvement in Warranty Management: Contribute to process enhancements and quality improvement initiatives for light rail products. Participate in post-warranty analysis to prevent recurring issues.

What you will need to be successful:

• Bachelor's degree in Mechanical or Electrical Engineering preferred. However, a combination of education and relevant work experience in the rail industry will be considered instead of a degree.

• Proven experience in field service, preferably within the light rail transportation industry.

• Strong analytical skills and meticulous attention to detail, especially regarding light rail systems.

• Excellent interpersonal skills and the ability to interact optimally with customers.

• Familiarity with warranty processes and documentation within the light rail context.

• Proficiency in Microsoft Office , especially Excel and Power BI , is preferred.

• Willingness to travel domestically for service assignments.

Why Siemens Mobility?

• # 9 On Forbes Great Places to Work List

• 11 paid holidays, 18 days PTO

• 401K - 6% company match

• Medical, dental, vision, and life insurance

• Tuition reimbursement

• Overtime when available

• Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1!

• Solve the world's most significant problems - Be part of exciting and innovative projects.

• Engaging, challenging, and fast-evolving, pioneering technological environment.

• Competitive total rewards package.

• Opportunities to contribute your innovative ideas and get paid for them! Please take advantage of our employee referral program!

• Tuition Reimbursement program, Mentor Programs, and your development through online learning.

*This job is based in Sacramento, CA. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: ~~~ . The base salary range in Sacramento, CA, is $75,100 - $87,700. The salary may be higher or lower depending on the budget and the candidate's experience, knowledge, skills, and qualifications.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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