ThermoFisher Scientific • Waltham, MA 02454
Job #2696181798
Job Description
AIG Finance Analyst - Intake Management
At Thermo Fisher Scientific, our Finance teams are essential to our business and functional teams to make educated, sound decisions that drive our Mission and make us a stable and trusted industry leader. From Financial Planning & Analysis, Tax, Treasury, Financial Reporting, Audit, Investor Relations, Strategy & Corporate Development to Accounting, our Finance functions have a diverse and global presence, providing significant opportunities to develop unique career experiences and perspectives. Ranked #95 on the 2021 Fortune 500 list and with revenues of more than $35 billion, you'll discover endless opportunities to grow a rewarding career as part of the world leader serving science.
How you will make an impact:
Analytical Instruments Group (AIG) provides a broad offering of instruments, consumables, software and services that are used for a range of applications in the laboratory, on the production line and in the field. These products and services are used by customers in pharmaceutical, biotechnology, academic, government, environmental and other research, and industrial markets, as well as the clinical laboratory.AIG Finance has built a Digital Analytics and Business Services (DABS) center, that strives to provide meaningful FP&A insights and analytics to AIG divisions through functional expertise, enabling business services, and next-gen Finance capabilities. Particularly, this DABS center will enable FP&A insights with a focus on customer centricity & business services support, promote FP&A process efficiency and identify opportunities for productivity enhancements, drive excellence in scale through process harmonization across AIG divisions, embrace digital solutions to elevate FP&A insights and enable continuous improvement of reporting, planning, and forecasting.The AIG Senior Finance Analyst, reporting to the AIG FP&A Intake Management Lead of the DABS center, will serve the needs of the AIG business globally through intake of customer requests related to the AIG FP&A dashboards and SPOT data cubes (defects, enhancements, access, training) to be prioritized and resolved, including facilitation of decision-making, evaluation of requests with the Advisory Council, Sprint Planning and client requests management through ServiceNow. The AIG Senior Finance Analyst will monitor the intake funnel for new requests, request logs for resolution, working with customers, team members from DABS center, and technical solutioning teams from IT to ensure ticket resolution on time meeting the Service Level Agreement DABS has with the Business.
What you will do:
Manage intake log of customer requests to ensure right owners are assigned and requests are closed on-time using Service Now
Facilitate decision and prioritization discussions of customer requests, balancing value to business, cost to implement and resources constraints; document key decisions and manage communications to key stakeholders
Address simple customer issues (training, user access, defects) that don't require technical solutioning
Manage user access for dashboards / platforms of AIG FP&A
Cover for other Business Services functions and get involved into finance projects as needed
How you will get here:
Education
Experience
Knowledge, Skills, Abilities
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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