help desk support

help desk support.

• wayne , pennsylvania

• posted april 22, 2024

job details

summary

• $15 - $18 per hour

• contract

• no requirements

• category computer and mathematical occupations

• reference1049650

job details

job summary

Job Description

• Looking for candidates with 0-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants

• Candidate will be the answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue!

• With oversight, provides entry level production and non-production support of applications and databases for software.

• Monitors production systems for alerts, outages and system issues. Seeks continuous improvements for applications, processes, support methods and team effectiveness.

• Executes technical procedures to resolve production & non-production issues.

• Evaluates systems and processes in an effort to resolves technical problems.

• Implements effective solutions for break/fix issues.

• Develops knowledge of enterprise Systems.

• Demonstrates understanding and knowledge of client needs, concerns and challenges.

• Updates production and non-production support documentation and adheres to ITIL practices.

location: Wayne, Pennsylvania

job type: Contract

salary: $15 - 18 per hour

work hours: 3pm to 12am

education: No Degree Required

responsibilities

Job Description

• Looking for candidates with 0-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants

• Candidate will be the answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue!

• With oversight, provides entry level production and non-production support of applications and databases for software.

• Monitors production systems for alerts, outages and system issues. Seeks continuous improvements for applications, processes, support methods and team effectiveness.

• Executes technical procedures to resolve production & non-production issues.

• Evaluates systems and processes in an effort to resolves technical problems.

• Implements effective solutions for break/fix issues.

• Develops knowledge of enterprise Systems.

• Demonstrates understanding and knowledge of client needs, concerns and challenges.

• Updates production and non-production support documentation and adheres to ITIL practices.

qualifications

• Experience level: Experienced

• Minimum 1 year of experience

• Education: No Degree Required

skills

• technical support

• Helpdesk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.