Human Resources Manager

Overview

ABM is hiring a HR Manager for the Phoenix Sky Harbor International Airport to support ABM custodial and security employees and front-line leaders. This position serves as a consultant to front-line leaders on human resource-related issues. The successful HR Manager acts as an on-site employee champion and change agent. The role assesses and anticipates HR-related needs and implements innovative and practical solutions through a strong process and metrics focus. Advises account level management regarding policies and programs including recruitment and employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, training, AAP/EEO, and special projects. May contribute to the development of unit specific policies or programs. This role is full time, on-site at Phoenix Sky Harbor International Airport .

ESSENTIAL FUNCTIONS

• Consults with line management, providing HR guidance when appropriate.

• Building and maintaining an environment for our Team Members that results in a high customer focused and engaged workforce.

• Oversee compliance with CBA, including handling grievances and union relations

• Review onboarding and orientation for new leaders.

• Analyzes trends and metrics, seeking opportunities and strategies to improve trends in turnover, retention and key indicators of employee and customer engagement.

• Partner with leadership to understand current and future staffing needs.

• Partner with Talent Team to develop workforce plans that respond to current and future staffing needs.

• Partner with Learning & Development Team to ensure key programs are focused on front line managers and team members.

• Ability to read and understand data to inform continuous improvement and inform decision making.

• Manages and resolves employee relations issues.

• Conducts effective, thorough and objective investigations.

• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with legal as needed/required.

• Provides day-to-day performance management guidance to front line leaders (e.g., coaching, counseling, career development, disciplinary actions).

• Works closely with front line leaders to improve work relationships, build morale, and increase productivity and retention.

• Provides HR policy guidance and interpretation.

• Provides guidance and input on business restructures, workforce planning and succession planning.

• Identifies training needs for business and individual coaching needs.

• Participates in evaluation and monitoring of training programs to ensure success.

• Follows up to ensure training objectives are met.

• Partner with HR Centers of Excellence to deliver programs to meet organizational goals.

• Review key business performance targets and their related talent implications with business leaders.

• Support customer retention and business development though direct involvement with key customer base.

• Identify and drive the sharing of best practices across functions to facilitate continuous improvement.

• Understand and mitigate corporate risk associated with relevant employment laws/policies.

QUALIFICATIONS

• Bachelor's Degree in Human Resources Management or related field; in lieu of degree, 5+ years of related experience required

• Minimum of 3 years of applicable experience in Human Resources, business operations or management

• Appropriate experience with a large hourly & distributed workforce is a strong plus

• Experience working with union and non-union employees preferred.

• Bilingual (Spanish) is strongly preferred

• Aviation industry experience preferred

• Clear, comprehensive understanding of the link between talent and other HR initiatives and business strategy.

• Strong consultation and communication skills.

• Ability to effectively challenge, influence, and develop productive relationships inside and outside of HR

• Intellectual agility, interpersonal flexibility and deep curiosity to learn

• Exposure to strong process and project management discipline

• Effective team player and networker

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff & Management (~~~)

REQNUMBER: 77980

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.