Hybrid Customer Service Representative

Our client, a leading global Property & Casualty insurance firm, is looking to add Customer Service Representatives to their O'fallon, MO team.

Description

Summary

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities

Provide timely customer service via incoming phone calls and emails in a contact center environment.

Quote and issue new business and endorsements; respond to agent inquiries in an efficient, accurate and professional manner

Learn and apply basic property and casualty insurance principles with a high regard for accuracy

Navigate multiple systems and applications to research and resolve customer inquiries

Complete assigned tasks and duties

Skills & Qualifications:

Skills

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Ability to work independently and manage one's time.

Ability to accurately document and record customer/client information.

Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:

High school diploma required

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.