Intern- IT, Automation Developer (high school, summer only)

Intern- IT, Automation Developer (high school, summer only)

Company Generac Power Systems

Name Intern- IT, Automation Developer (high school, summer only)

Req # 65038

Employment Type Intern

Shift 1st

At Generac, we don't simply wait for opportunities to come to us. Our teams consistently seek out new and innovative advances in our industry, driving our great success and company growth. We are a leader in the power generation industry that is successfully breaking ground in the Clean Energy segment. This growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture. Join us, as we inspire change for a better world, positively impact our people and the community, influence and achieve positive results that support growth, and innovate the industry.

Overview:

Member of IT Service Desk Intern team where their main responsibility is to work the help desk. This position will share help in various service desk tasks including but not exclusively incoming call queue in effort to achieve a > 50% first call resolution on reported help desk incidents via phone and/or remote support.

Responsibilities:

• Provide verbal/over the phone and remote support by installing, diagnosing, repairing, maintaining and upgrading laptops, software, desktops, phones, printers, bar code scanners and peripherals within an office and manufacturing environment, escalate unresolved requests to Tier 2/3 personnel

• Create knowledge base documentation on new issues dissolved as well as troubleshooting steps attempted prior to closing or escalating requests.

• Maintain asset inventory of software and hardware through the asset management tool set

• Follow operational standards for reporting, monitoring, troubleshooting and sourcing issues with provided tool sets

• Ensure all configurations and specifications comply with IT policies and security parameters.

Other Duties as assigned and the following:

• Perform assigned tasks with minimal supervision and managers efforts based on proper prioritization, documentation, closure, takes corrective actions and/or escalate incidents to reduce downtime.

Minimum Qualifications:

• High School Diploma

Preferred Qualifications:

• Working towards an IT Associates or Bachelor's degree

• Working towards Microsoft Certified Systems Engineer and Microsoft Certified Technology Specialist certifications

• Interest and experience in troubleshooting PC's, printers, phone and infrastructure issues

Knowledge/Skills/Abilities

• Knowledge of Microsoft Windows 7/10 OS, Office 2010/2016, O365, network printing, active directory services.

• Solid understanding of networking, wireless and telecommunication fundamentals. Strong problem-solving skills.

• Solid verbal and written communication skills and willingness to actively contribute in a team environment.

• Effective, customer service focused communication skills. High level of resourcefulness and responsiveness in an environment which requires maximum system performance, minimum down time, and high degree of customer satisfaction and confidence within a fast-paced environment.

• Ability to travel to other locations as necessary

Physical demands:

While performing the duties of this job, the employee is frequently required to sit, walk and/or use hands/fingers to handle or touch controls. The employee is regularly required to talk and/or hear. The employee is occasionally required to stand, kneel, and/or reach above shoulders. The employee must occasionally lift and/or move up to 50 pounds while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. Occasional travel required.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."