IT Delivery Manager

Client has a current opening at their headquarters in King of Prussia, PA for an IT Delivery Manager. This position is responsible for directing, planning and coordinating the organization's information system and related activities. The incumbent will determine the organization's IT goals/objectives based on the overall feedback of the business as well as develop, implement and manage the organization's plan, workflows and recommend the appropriate technological needs to meet the overall business's IT objective.

Essential Responsibilities

Provide direction and strategy for technical solutions within Infrastructure & Operations

Ensure a stable IT environment to meet a 99.9% up time requirement for all systems and applications

Lead projects and programs that drive IT service delivery, quality, and reliability

Communicate and collaborate with Timken corporate IT leadership

Work with Timken corporate IT security to ensure the safety and security of the organization's network and electronic IP

Ensure adherence and proper documentation for all auditing requirements

Stay current with new technologies and look for ways to strategically implement them within the organization when needed

Oversee and manage plant/manufacturing IT rationalization program and cost controls

Work in conjunction with Accounting, Finance, Operations, Sales/Marketing and other core departments

Determine short and long term training needs for self and direct reports

Manage vendor relationships and associated service management agreements

Skills

Service desk, Customer service, Project management, security, Support, Operation, network infrastructure, telecommunications systems

Top Skills Details

Service desk,Customer service

Additional Skills & Qualifications:

Bachelor's degree in computer science, information technology or related field

Minimum of 10 years of technical design/support, end user services experience, 12 years preferred

Minimum of 2 years of IT management experience, 5 years preferred

Proficient at multitasking and prioritization for both self and direct report

Strong customer service mentality

Strong written/ verbal communication skills

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.