IT Support Specialist - Chicago, IL

Overview

As GCG's IT team continues to grow, we are seeking a dynamic, customer-focused IT Support Specialist to join our team. In this role, you will play a crucial part in providing technical assistance and resolving IT-related issues for both onsite and remote users. You will be the first point of contact for our employees, assisting them with hardware and software problems, network connectivity issues, and other technical challenges.

If you are looking to apply your technical knowledge and problem-solving skills with a quickly growing team and company, this might be the right fit for you!

This is a hybrid position requiring at least 3 days onsite per week. When in office, you will report to 8950 W. Bryn Mawr Suite 1200 Chicago, IL 60631

What you'll do

• Work with a virtualized (VMWare) windows server/client system

• Active Directory: creating, editing, troubleshooting GPO, creating simple scripts

• Work with and troubleshoot Office 365; Azure applications, specifically SharePoint and Exchange

• Troubleshoot networked and WIFI devices, such as but not limited to barcode scan guns, thermal/laser printers, Android, iOS, Windows tablets, mobile phones, and workstations

• Create and update documentation as needed

What you'll bring

• 2+ years of Help desk experience; experience working in a manufacturing or distribution environment a plus

• Knowledge of Windows 7 & 10, MS Office Products including Office 365, TCP/IP, DNS, DHCP, GPO; ability to troubleshoot via CLI and Powershell

• Basic knowledge of Vmware 5.x+, Windows Server 2008+, Exchange 2012+ (Hybrid on-prem/o365), AD, IIS, PDQ Deploy, intune, Solarwinds, Azure MFA, VPN, Bomgar, network devices such as switches, routers, APs, servers, phones, etc.

• Degree in IT and certifications a plus but not required

• Ability to work on a team to architect, design, and implement new technologies or operation improvements

• Ability to establish and maintain good rapport with end users and deliver effective remote support

• Willingness and ability to support a warehouse environment

• Willingness to travel occasionally, 5-10%

What we offer

• Competitive annual salary

• Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more

• 401(K) with employer contribution

• An employee-centric company that values and truly appreciates our most important asset: You!

About GCG

At GCG , We Make Connections Possible through a nationwide network of facilities providing the wire, cable, automation and associated products that ensure connections among families and friends, co-workers and customers, and the industrial equipment used across the country. Serving a wide variety of industries, our experienced teams are Service-oriented, Responsive, and Values-Focused.

GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.

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Job Locations US-IL-Chicago

ID 2024-1391

Category Information Technology

Position Type Regular Full-Time