Lead Product Experience Designer

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (~~~) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Product Experience Designer

Lead Product Experience Designer

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

We are looking for an experienced and passionate Lead Product Experience Designer to join our Ethoca design team. The ideal candidate will have a healthy balance of design and research skills combined with a collaborative approach to their design process. You will be part of a small design team working on tools that assist in bringing purchase insights to card holders and enable card issuers and merchants to manage card holder post purchase experiences.

Role

• Identify and enhance critical moments and opportunities throughout product journeys to address customer needs and differentiate experiences

• Guide teams across product lifecycles from vision through iterative execution

• Craft engaging experiences that drive adoption through thoughtful and usable interaction, information design, and research

• Ensure design concepts fully explore multiple options, and conduct appropriate research to determine the best solution

• Employ prototypes to evaluate product, test assumptions, and communicate an experience with teams

• Utilize hypothesis testing and research to drive decisions and influence stakeholders

All About You

• Are an experienced designer, who carefully considers how the customer will interact with the product, from overall journey level right down to the smallest detail

• Understand and have experience applying various user research methodologies

• Are experienced working in an Agile environment (Scrum) and Design Thinking methodologies.

• Are a strong collaborator, experienced in partnering with Product Management and Engineering

• Understand and strive to achieve balance between business, technical, and user needs and know how to collaborate with a team to create solutions that meet each need

• Have strong awareness of common interaction patterns and know when and how to apply

• Have a history of creating impactful, desirable, and usable experiences

• Have a portfolio of work that demonstrate your process as well as showcasing completed design solutions

• Have previously worked on complex projects in large business settings

• Are a critical thinker who strives for improvement with strong presentation skills the ability to influence

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact ~~~ and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.