Manager - Digital Product Management

Description

You Lead the Way. We've Got Your Back.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Create digital experiences that enhance our customers' lives at every touch point

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences- from payments to rewards to servicing- that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Travel & Expense space and subsequently continues to be an exciting and fast-growing segment. The Corporate Program Product Development team is a fast-paced, entrepreneurial team leading digital innovation at American Express. We are responsible for deepening Client and Card Member engagement through our digital B2B products. The team's mission is to dramatically increase adoption and frequency of usage through a combination of in-depth insights, superior user experience and compelling features and functionality.

We are looking for a digital product/project manager to help lead a multi-year digital transformation initiative for Amex's corporate clientele in India - a critical GCS market. This role will drive digital product strategy, annual planning, business architecture, leadership reporting, and other critical processes. Extraordinary candidates will have a passion for digital products, fluency across project management functions and frameworks, and strong organization & communication skills.

How will you make an impact in this role?

Responsible for leading a multi-year digital modernization initiative in the India market within a central PMO team

• Formulate GCS digital product strategy in India market

• Maintain detailed project roadmaps

• Create business architecture maps and diagrams

• Lead investment, prioritization and capacity planning

• Communicate and collaborate with internal partners, consultants and India-based vendors

• Translate delivery requirements to Agile artifacts (i.e. Features, User Stories, etc.) for Tech/Product teams

• Coordinate cross-train testing and code releases

• Lead an India-based Product Owner (Analyst)

• Support program reporting to leadership

Minimum Qualifications:

• Bachelor's degree

• 4 years of prior experience in Digital Product Management, Digital Project Management or Technology-related roles

• Familiarity with database architecture and integrations

• Fluency with Agile development and principles

• Experienced with common project management techniques, frameworks and tools

• Highly skilled with Microsoft Office suite, especially Excel and PowerPoint

• Adaptable to changing needs in a fast-past environment

• Excellent communication, collaboration, organizational and problem-solving skills

Preferred Qualifications:

• PMP, Scrum Master certification, CSPO certification and/or advanced degree in Computer Science a plus

• Knowledge of E2E software development processes and Agile methodologies

• Experience with project management software (i.e. Confluence, Rally, Jira)

• A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for ongoing collaboration

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24006819