Manager IT Operations

Job Description

The Manager of IT Operations will lead the day-to-day operations of the firms critical technology infrastructure, ensuring seamless performance, efficient change management, and successful new technology deployments. Leverage your expertise in complex computer and network systems to optimize performance and navigate technical challenges. This will include developing and implementing a comprehensive infrastructure standard for cloud, voice/data networks, servers, storage, security, data management, and user accounts. Fostering a culture of operational excellence by establishing efficient procedures, processes, and policies. Collaborating closely with key stakeholders across the firm to ensure a robust, secure, and cost-effective technology environment. Leading and mentoring a team of IT professionals to ensure smooth operations and successful project execution

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

- 7 + years of experience managing and developing a technical infrastructure

- Experience with ServiceNow, establishing new tenants service now mapping and workflow automation

- Proven expertise in VoIP technologies, including SIP, codecs, and QoS

- Experience with ITSM methodologies (ITIL) and ITOM tools to drive the improvement of these best practices

- Experience with IT monitoring and visualization tools - Splunk, Grafana, ELK Stack, LogicMonitor and Datadog

- Strong understanding of CMDB "Configuration management database" principles, dependencies, mapping

- Experience utilizing Python for scripting

- Exposure to Azure or AWS cloud environment in tune to Performance management and incident change management null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.