Manager, Power Products Service

9214BR

PRS Facility Location:

EMD HQ LaGrange, IL

Job Purpose:

Manage all aspects of distributor and customer interface to EMD for service related issues specific to the Power Products group.

Req ID:

9214BR

Company Description:

Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success!

As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.

Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting ~~~ .

Education / Training:

Required

• College degree;

Preferred

• Engineering degree or Engineering systems degree;

• Business degree;

Job Title:

Manager, Power Products Service

City:

LaGrange

Key Job Elements:

Distributor Management

• Establish and lead relationships with and interface with EMD distributors sales and service departments;

• Develop and manage processes to insure distributor / customer records are captured and managed including Product Reference Data (PRD) file;

• Manage Power Products library and insure distributors are up to date with current EMD publications;

• Lead internal investigations into quality spills or other service issues;

• Manage communications to customers and distributors related to quality spills including warranty, modifications and policy adjustments;

• Lead and track internal responses to distributors inquiries on product service related issues;

• Insure technical documents provided to distributors are up to date and accurate;

• Work with parts sales, publications, service parts engineering and distributors in establishing order-specific spare parts lists and distributor flee-specific spares inventories;

• Prepare Product Information Bulletins as required to formally communicate technical issues to distributors.

Product Related Issues

• Establish position as internal point of contact to manage activities of Customer Engineering and Design Engineering in resolution of field problems;

• Lead distributor / customer communications for service investigations;

• Coordinate field campaigns & Modifications with internal departments;

• Lead any field testing done in conjunction with distributors and customers.

Special Projects

• Field testing, analysis, and documentation for Power Products issues;

• New product testing and field evaluation;

• Travel (possibly international) as required;

• Support Power Products sales as required with technical support.

Qualifications and Experience:

Required

• Excellent oral and written communication skills;

• Experience in dealing with customers at all management levels;

• Leadership experience with managing complex problems;

• MS Office and associated computer software;

• Basic electrical/electronic systems theory;

• Basic-to-advanced engine experience.

Preferred

• Desire to broaden experience in Power Products to take on increasing responsibilities;

• Accumulated skills and experience in industry managing a diverse work group.

Essential and Physical Activities Functions

• Strength - Position involves work in a standard office environment. Frequent sitting. Occasional standing, walking. Rare lifting;

• Motion - Position requires standard repetitive motions and hand/eye coordination associated with research and central office communications;

• Vision/Hearing Requirements - Constant communications, including both talking and hearing;

• Work Environment - Position will typically be located in an office environment with frequent travel, including international travel;

• Emotional Demands - Ability to lead and communicate with customers and team members in an international environment. Ability to work with a team to accomplish the mission;

• Safety - Position is primarily limited to general office safety requirements. Position requires regular travel, including international travel.

The preceding description is not designed to be a complete list of all duties and responsibilities required of a Product Manager.

EEO:

Equal Opportunity Employer - Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities

Benefits:

Progress Rail offers an excellent total compensation package,* including competitive salary, paid time off for vacation and holidays, 401(k) plan with company match, medical/dental/vision/life/disability insurance and flexible spending accounts. Relocation assistance may be available for some positions.

_*Benefits eligibility differs by job position and employment status - governing plan documents control such benefits._

Job Category:

Marketing, Sales and Service

State::

Illinois