Network Engineer

Skills

Cisco, Switches, Configuration, Troubleshooting, ccna, load balancing, firewall, Juniper, Routing

Top Skills Details

Cisco,Switches,Configuration,Troubleshooting,ccna,load balancing,firewall

Description

KEY RESPONSIBILITES AND DUTIES

• Design, Analyze, diagnose, and resolve customer issues within the 7-Eleven network

o Provide Tier 2 and Tier 3 technical support for 7-Eleven's network infrastructure

o Resolve incidents directly with end users and record detailed actions in ticketing tool

o Collaborate with 3rd party vendors to ensure the network stays operational

o Escalate issues to next level of support if unable to resolve in a timely manner

• Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available

• Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study

• Install and implement network hardware components and cables in data centers and corporate offices

• Perform approved network changes according to procedures with minimal business disruption

• Understand and perform network maintenance and system upgrades, including service packs and patches

• Develop and maintain accurate network support documentation in a knowledge repository

• Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN

• Other duties as assigned

"MUST HAVE" SPECIFIC KNOWLEDGE AND SKILLS

• Strong diagnostic and problem-solving skills

o Active listening and analysis to identify issues or problems

o Research and creativity to identify a solution to the issue or problem

o Ability to communicate resolutions in a simple, easy to understand manner

• Communication skills

o Verbal and written - via phone, email, chat, etc.

? Must be able to clearly communicate instructions and current tasks

? Must be able to describe technical items to non-technical users

• Multi-tasking skills

o Ability to help a team member or customer real-time while performing other tasks

• Passionate about customer support

• Attention to detail - good organizational and time management skills

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.