Operations Manager

Description:

Description

Join us for this incredible opportunity to be part of our team as an Operations Manager at Hyatt Place Mt. Laurel located in the heart of South Jersey and only 30 minutes from Philadelphia. Not only will you be part of an amazing team, but you'll get to be part of a company that has been named to the 2022 Fortune 100 Best Companies to Work For list for the ninth year in a row.

Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

The Operations Manager will be responsible for supervising and leading hotel departments and oversee hotel operations as directed.

Essential Job Functions

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hyatt's core values.

Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.

Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.

Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.

Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.

Coordinate with corporate accounting department to oversee payroll functions.

Oversee and ensure internal audit standards are met.

Interact with the Sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.

Monitor and maintain the front office systems and equipment to ensure optimum performance.

Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Perform other duties as requested by management.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Why work for Hyatt?

Free room nights, Discounted and Friends & Family Room Rates

Tuition Reimbursement

Paid Holiday's, Vacation and 2 Personal Days

Discounts at various retailers - Apple, AT&T, T-Mobile, Rental Cars and many more!

Medical, Dental and Vision Insurance (after 90 days)

Start saving for retirement with our 401k program and company match

Employee Stock Purchase Plan

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications:

• Supervisory experience preferred as this position will oversee hotel associates

• 1-2 years experience working in a guest service oriented Food & Beverage establishment preferred

• College degree preferred

• Intermediate word and excel required

• Excellent verbal and written communication skills

• Must be able to work a flexible work schedule as the hours for this management position will vary.

• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines

• Strong interpersonal skills and a can-do positive attitude

Primary Location: US-NJ-Mt. Laurel

Organization: Hyatt Place Mt. Laurel

Pay Basis: Yearly

Job Level: Full-time

Job: Guest Service Operations

Req ID: MTL000272

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.