Pharmacist - Participant Services

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position SummaryExciting opportunity for licensed pharmacists to work in a complex, high impact customer service role for our Care - Participant Services department. Pharmacists in Care - Participant Services accept incoming calls related to new verbal prescriptions from prescribers. The pharmacist provides clinically relevant information as is necessary and as it pertains to the translating, dispensing, and shipping of prescription medication through communication with members and/or health care professionals. The pharmacist performs both inbound and outbound prescription transfers to and from retail or other PBM pharmacies, as well as other duties assigned. Candidates must be able to enter and verify prescription for accuracy, contact physician's office, review patient's profile/history, drug interaction, sensitivities, and usage database. Candidates must be able to communicate effectively with prescribers, technicians, other pharmacists, drug manufacturers and other areas of the business. This position may work in multiple types of queues and databases to resolve issues.

After an initial on-site training period, this position may have the ability to become remote/work from home, depending on several factors including employee performance and department need, as well as other criteria.Required Qualifications

Active AZ pharmacist license that is in good standing.

PC skills in Windows-based applications.

Advanced verbal and written communication skills.

Team-oriented, customer service focused, and able to identify process improvements.

Availability to work a rotating weekend schedule.

Responsive, reliable, and able to express assurance/confidence.

Preferred Qualifications

Ability to understand the audience you are writing to.

Analytical problem-solving skills.

Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.

Understand the importance of timely work and effective planning.

The clear understanding of CVS/Caremark values and importance of customer satisfaction.

Prioritizing and organizing workload in adherence to deadlines.

Desire and aptitude to assist a customer with escalated concerns and provide final resolutions.

Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations.

Ability to multi-task with strong time management skills.

EducationBS in Pharmacy or PharmD

Pay Range

The typical pay range for this role is

$38.63 - $83.17

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit ~~~/benefits

We anticipate the application window for this opening will close on: 04/25/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.