Program Manager, User Voice and Insights

The application window will be open until at least 16th May 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 7 years of experience in program or project management.

• 5 years of experience managing cross-functional or cross-team projects.

• Experience running a Customer Voice program.

Preferred qualifications

• Experience with Voice of the Customer programs and translating customer feedback into product recommendations.

• Experience collaborating with execution partners (i.e., multifunctional team, product teams, executive communication teams).

• Experience leading ambiguous programs from inception to action.

• Experience connecting with and influencing with senior stakeholders.

At gTech's Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google's consumer products ecosystem and enabling numerous launches for Google's consumer products each year.

gUP has anunderstanding of our users across the Google ecosystem and a wealth of customer voice perspectives. As an organization we strive to systematically use that information to generate actionable insights that drive product change.

The goal for the User Voice Enablement team is to standardize and scale this insights-creation process. As a program manager on this team you are responsible for driving components of a VP-level initiative on user voice and product journeys. You'll work across the organization to understand what is working well today and where we can improve. Using your background in Customer Voice, you will help generate best practices and influence their adoption across the organization.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video (~~~) .

The US base salary range for this full-time position is $129,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (~~~/) .

• Program Manage key strategic initiatives in a multi-year, leadership-sponsored program centered around upleveling user voice insights across gUP.

• Connect cross-functionally with stakeholders to understand current User Voice best practices and business challenges.

• Design solutions that improve our User Voice service offerings consistently across the org, making gUP industry leading when it comes to representing user perspective.

• Advocate for users needs, understand their issues, and influence future solutions to help keep our business customer-first.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ~~~/ and ~~~ If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ~~~.