Receptionist/Cashier I - Lab

Job Summary

Under indirect supervision, assists supervisor in variety of activities pertaining to departmental clerical and ancillary personnel functions; relieves supervisor of minor administrative duties as assigned; orients, trains and proctors new personnel.

Essential Responsibilities

• Greets, receives and screens patients and telephone calls in courteous and business-like manner; ascertains needs; directs accordingly; documents calls in Laboratory Information System (LIS); contacts patients; arranges follow-up laboratory needs by telephone.

• Answers questions with non-confidential information; resolves minor complaints; refers more difficult problems, calls and complaints to appropriate supervisor and/or management.

• Contacts provider with prioritized lab results.

• Orients and trains new personnel in general departmental reception operations, requirements and specific job functions/duties; monitors staffing/service levels to ensure adherence to outpatient wait times; notifies supervisor of staffing needs.

• Educates patients on special preparations/techniques for laboratory specimen collection; schedules and records patient appointments for special laboratory procedures.

• Completes appropriate outpatient ancillary charges and laboratory requisitions.

• Determines and explains fee involved; obtains insurance coverage information of any non-plan referrals; notifies non-plan patients of pre-payment, pre-authorization and billing procedures; requests letters of preauthorization of pre-approval if indicated.

• Obtains, extends, computes, and verifies variety of charges pertaining to services rendered, health plan dues, and medications etc; receives cash, check, or credit card for payment; verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks and credit slips; issues receipts accordingly.

• Operates computerized cashiering system by entering transactions to post appropriate charges for services and supplies; refunds customers for overpayments of various services within authorized limits; assures all appropriate documents and signatures are obtained; enters refunds in computerized cashiering system.

• Enters adjustments in computerized cashiering system for services rendered according to established guidelines; reconciles supporting documents to appropriate GLs; balances monies, checks, credit card charge drafts daily against cash jacket report and/or transaction reports. Reconciles and resolves any discrepancies; reports to lead or supervisor as appropriate.

• Prepares and processes bank deposits; prepares and logs deposits for armored car pick up; orders routine bank deposit supplies for cashiering area; orders and maintains change fund; buys and sells change from department cashiers; resolves any discrepancies; compiles data and information for special and routine reports, studies, and statistics as requested; uses up-to-date charge schedules and price lists for use in calculating charges and quoting estimates.

• Receives, verifies, logs & secures deposit bags from other departments; prepares, compiles, and logs deposit bags for armored car pick-up; compiles, analyzes and trends data & information as necessary for special & routine reports, studies, statistics as necessary.

• Ensures patient satisfaction; ensures adherence to safety and good housekeeping in reception and outpatient phlebotomy area; notifies supervisor of problem situations.

• Obtains laboratory requisitions/requests; receives completed laboratory reports; sorts and distributes reports to individual areas; accesses data using various laboratory-related applications; operates standard office equipment.

• Maintains departmental files and inventory supplies; ensures adequate levels on hand; requisitions supplies as needed.

• Gathers, analyzes, compiles and records information/data for routine and special reports as directed.

• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.

• Performs other duties and accepts responsibility as assigned.

Basic Qualifications:

Experience

• One (1) year clerical office in healthcare setting or related experience.

Education

• Post high school coursework in typing and PC applications; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.

License, Certification, Registration

• N/A

Additional Requirements:

• Knowledge of medical laboratory terminology.

• Demonstrated knowledge of and skill in adaptability, conflict resolution, customer service, interpersonal relations, leadership, oral communication, teamwork, and written communication.

• Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.

• Talking to co-workers, customers, outside vendors, and on the telephone.

• Reading, writing, speaking, understanding English.

• Training/giving and receiving instructions.

• Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration, and alertness.

Preferred Qualifications:

• Clinical or hospital laboratory experience.

• Supervisory/leadership experience.

• Post high school coursework in chemistry/biology.

COMPANY: KAISER

TITLE: Receptionist/Cashier I - Lab

LOCATION: Honolulu, Hawaii

REQNUMBER: 1254609

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.