Sales Support Representative

Company Overview

If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve's culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Role Summary:

The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The SSR will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.

Responsibilities include:

• Customer focused with a results-driven mindset.

• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.

• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.

• Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.

• Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.

• Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.

• Review customer specifications and documents to apply current Flowserve technical and commercial requirements.

• Drive daily tactical customer proposals in addition to support strategic offerings, as well as identified sales win back opportunities.

• Partner with Site Hubs to drive quotation performance within region, and across the aligned product sites, while fully leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.

• Generate high quality, on time, value priced proposals to facilitate order fulfilment.

• Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate optimization.

• Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customers.

• Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics.

• Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement.

• In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives.

• Receive in and compile weekly sales reports.

• Support 30 day/ quarterly sales forecast and monthly outlook processes.

• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.

• Proficiency in Microsoft Office package.

• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.

• Other duties as assigned.

Requirements:

• BS or BA Degree in relevant field and / or 0-2 years relevant experience

• Analytical skills

• Understands pricing and gross margin approaches

• Mechanical aptitude

• Able to read drawings and engineering specifications

Preferred Skills/Experience:

• Industry experience related to pumps/rotating equipment.

• Experience with customer relationship management in the power generation and utility industries.

• Experience in Sales Force.

• Experience in pricing, contract review and ERP administration.

• Oracle or SAP experience

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!

Req ID : R-9647

Job Family Group : Sales

Job Family : SA Sales Support

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access ~~~ as result of your disability. You can request a reasonable accommodation by sending an email to ~~~. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.