SAP Basis Consultant (Digital Customer Engagement) - 5171033

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Job Description

• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services

• Initiates digital service kick off for customers

• Ensures periodic service reviews to track the service quality across a range of customers

• Contributes to onboarding transitioning customers to SAP ENTERPRISE CLOUD SERVICES

• Orchestrates the overall service project delivery according to planned scope, budget, and milestones

• Supports in de escalations of critical customer situations

• Supports critical customer situations in conjunction with Major Incident Management MIM , SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable activities

• Customer Engagement Manager is expected to manage customers.

• Please note that this role focuses more on the customer side rather than technical.

Basic Qualifications

• Minimum 3 years as a SAP technical consultant

• Minimum 3 years of exp in customer facing role consulting, IT support and IT services

• Minimum 3 years of experience in SAP Basis

• Minimum 3 years of experience in SAP Cloud experience.

• High School Diploma or GED

Preferred Qualifications

• Bachelor's degree in engineering

• SAP Basis, SAP Cloud and client communication

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications

• Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers

• Working experience with SAP HEC, SAP S/4HANA or any other cloud solution.

• Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics

• Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution.

• Excellent English communication skills with customer facing experience.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (~~~)

Role Location

California: $54.80 to $64.80/hour

Colorado: $54.80 to $64.80/hour

New York: $54.80 to $64.80/hour

Washington: $54.80 to $64.80/hour

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Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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